AMBRE VERNAY – RETURN POLICY
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unopened and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at info@ambrevernay.com. Please note that returns will need to be sent to the following address:
Ambre Vernay Pty Ltd
602/88b Christie Street
St Leonards NSW 2065
Australia
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. Please note that if your country of residence is not Australia, shipping your goods may take longer than expected.
You can always contact us for any return questions at info@ambrevernay.com.
Damages and Issues
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we may evaluate the issue and make it right.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds
We will notify you once we’ve received and inspected your return to let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at info@ambrevernay.com
AMBRE VERNAY – SHIPPING POLICY
Order Processing
Your order will be processed for shipping within 1-3 business days of order and payment.
You will receive an email to let you know your order is on the way with an expected date of delivery.
Shipping for Addresses within Australia
During checkout, enter your address and choose the ship option.
Flat-rate shipping is available for addresses within Australia.
International Shipping
We offer international shipping to the following countries: Canada, France and Germany.
Delivery timelines vary for depending on the destination.
Your order may be subject to import duties and local taxes, which are incurred once a shipment reaches your destination country. Ambre Vernay is not responsible for these charges if they are applied and are your responsibility as the recipient.
Returns and Exchanges
Please refer to our Returns Policy
We generally accept returns up to 14 days after delivery, if the item is unused and in its original condition.
Unfortunately, we do not refund shipping costs for any returns.
Contact Us
In the event that your order arrives damaged in any way, please email us as soon as possible at info@ambrevernay.com with your order number and a photo of the item’s condition.
We address these on a case-by-case basis and will try our best to work towards a satisfactory solution.
