Have a question?Find Your Answers Here
Browse through our Frequently Asked Questions to get quick answers to common enquiries. If your question isn’t covered here, we’re ready to help! Click the ‘Contact Us’ button below to reach out directly and we’ll get back to you as soon as possible.
Frequently asked questions
How long will it take for my order to arrive?
We aim to process and dispatch all orders within 1-3 business days. Purchases are shipped from our warehouse in Sydney by courier to arrive within 5-7 business days from receipt of your order.
Sometimes our couriers may experience delays within their network so please allow an extra week buffer if you are ordering online.
Same Day Delivery is currently unavailable at this time.
If you would like Express delivery for your order, please get in contact with us here.
Please check the tracking link sent to you for all delivery updates.
How much does delivery cost?
Typically, we offer Free Standard shipping on all orders over $150 (Australian delivery addresses only). For all orders under $150 a set fee is applied.
For International orders, the cost will depend on the weight of the package and the delivery destination. This pricing can be found either during the check out process or by contacting us via info@ambrevernay.com.
I forgot to apply my promo code when ordering
Once a order has been placed on the website we are no longer able to amend the order to include a promo code. We apologise for the inconvenience.
I entered the wrong address/information in my order, what should I do?
We usually take up to one business day to fulfil an order. Email info@ambrevernay.com as soon as possible and if we have not yet processed the order, we will amend your details.
If the order has already been processed and is in transit with our shipping company, we will not be able to do modify any details and will have to wait for your order to be returned to us before trying to deliver your order to the correct address. Please note that you will be liable for any extra shipping costs incurred in this process.
We encourage you to verify all shipping information before completing your order as we are not responsible for any orders that are mailed to the wrong address.
My order arrived damaged, what should I do?
We are sorry that your order arrived in completed or damaged.
We take great care in packing our orders. Please contact our customer care team via our contact page on our website with your order number, details of the damaged items, and any pictures you may provide, and we will investigate this matter further.
Can I change or cancel my order?
Unfortunately once orders are placed, they are not able to be edited, added to or cancelled.
If you wish to add products, you will need to place a new order.
Do you deliver outside Australia?
Yes we do. If your country is not on the list of available countries for shipping, contact info@ambrevernay.com with details and we will let you know if we can deliver to you.
